IT Support Engineer
New
United StatesFull-TimeMiddle
Salary90,000 - 112,500 USD per year
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Job Details
- Experience
- 2–4+ years
- Required Skills
- PythonBashGoogle Workspace
Requirements
- 2–4+ years of hands-on IT Support, Systems Administration, or IT Engineering experience.
- Extensive experience in administering Okta (SSO, MFA, lifecycle management, group/policy configuration).
- Working experience administering macOS and Windows devices at scale using an MDM platform.
- Working experience in building automations using Okta Workflows and scripting (Bash/Python).
- Working knowledge of Google Workspace administration.
- Strong customer service instincts and clear written communication.
- Comfort working in a security-conscious environment.
Responsibilities
- Serve as the initial point of contact for hardware, software, and access requests across our fully distributed team.
- Build and maintain automations and AI workflows using tools like Okta Workflows, n8n, OpenAI, and Claude.
- Execute end-to-end onboarding and offboarding workflows including account provisioning and SaaS access management.
- Manage Mac and Windows device lifecycle through Kandji and Jumpcloud MDM.
- Administer identity and access management in Okta including SSO and SCIM integrations.
- Support IT security initiatives including endpoint compliance and access audits.
- Identify inefficiencies, document processes, and build self-service resources.
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