Customer Support Specialist
New
Within the U.S. and select Canadian Provinces onlyFull-TimeEntry
Salary18 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- TrainingTroubleshootingQuality AssuranceCustomer support
Requirements
- Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
- Problem tracking skills to determine trends or patterns to client system problems
- A background in providing top-notch customer service
- Superb written and verbal communication
- The ability to solve problems quickly
- Keen troubleshooting ability, and general comfort with computers and software technology
Responsibilities
- Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
- Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
- Carry your own weight in ticket volume (approximately 25 interactions per day)
- Assist our wonderful customers with the Bloomerang software
- Ensure proper software utilization by each of our customers
- Conduct new customer implementations and training
- Develop and delivering training webinars to both our customers and internal employees
- Write and create help documents and videos
- Assist with general software quality assurance and testing
- Provide software design and functionality feedback to our Product Development team
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