Operation Manager - Microsoft M365
New
G
Gigmo SolutionsTechnical Support
Gurugram, Haryana, India, RotationalFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- LeadershipOperations ManagementAnalytical SkillsNegotiationProcess improvementTechnical support
Requirements
- Minimum 8+ years of experience as operation head/manager in Technical Support process (Microsoft M365).
- Graduate degree.
- Concierge LOB experience preferred.
- Solid leadership and analytical skills.
- Strong business acumen and result-oriented mindset.
- Ability to work in a fast-paced environment.
- Strong negotiation and process-orientation skills.
- Hardware: Laptop (16 GB RAM), Windows 11 Pro, Internet speed min 50 MBPS upload/download.
Responsibilities
- Create strategies with senior management and develop policies.
- Implement effective processes and standards.
- Manage team operations, create new solutions, and adapt existing methods.
- Communicate team goals and provide guidance to Management Trainee.
- Monitor NSAT scores and team productivity.
- Induct and train new engineers and team leaders.
- Manage critical and complex changes.
- Drive continuous service improvement plans.
- Identify and communicate risks and dependencies.
- Oversee performance management, career development, and retention.
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