Head of Client Operations
New
Source API remote eligibility restrictions: Serbia, U.S. business hours (minimum overlap until ~3 PM EST)Full-TimeSenior
Salary36,000 - 54,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementOperations ManagementAccount Management
Requirements
- 3+ years in client-facing operations or account management at a fast-moving agency or services business
- Highly organized with a systems mindset
- Exceptional written and verbal communication skills
- Strong emotional intelligence
- Deadline-driven and detail-oriented
- Comfortable working in ambiguous environments
- AI fluent: actively uses AI tools to build augmented workflows
- Availability aligned with U.S. business hours (minimum overlap until ~3 PM EST)
Responsibilities
- Serve as primary point of contact for all client accounts
- Ensure campaign launches and deadlines are met
- Develop and maintain operational SOPs, workflows, and reporting
- Proactively identify and address potential client-facing issues
- Shield the execution team from interruptions
- Lead client calls and provide structured updates
- Identify and resolve operational bottlenecks to facilitate scaling
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