Principal Operations Program Manager
New
H
HuntressCybersecurity
Location: Remote USFull-TimePrincipal
Salary185,000 - 200,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisOperations ManagementProcess improvement
Requirements
- 5+ years in an operations, business operations, or process improvement role — ideally within a SOC, security, or technical support environment
- Demonstrated ability to analyze workflows and translate findings into structured, prioritized requirements
- Experience building or maintaining operational reporting and dashboards
- Comfortable working with data to tell a coherent story
- Familiarity with how SOC teams operate, including ticketing systems, alert queues, SLA tracking, and escalation workflows
- Proven track record of working cross-functional with engineering or product teams to scope and deliver operational improvements
- Able to manage a backlog and communicate tradeoffs clearly without needing heavy oversight
- Active use of AI tools in work, familiarity with agentic workflows in security operations
Responsibilities
- Partner with SOC leadership to develop an authoritative understanding of analyst workflows, investigation patterns, and operational bottlenecks, then translate that understanding into a prioritized improvement agenda with clear milestones and owners
- Own the identification, prioritization, and delivery of process and tooling improvements across SOC functions; maintain a structured backlog in close coordination with SO&E Engineering
- Build and maintain reporting infrastructure that surfaces meaningful SOC performance signal including queue health, MTTD/MTTR trends, escalation patterns, and analyst utilization in service of decisions, not dashboards
- Drive alignment with Support Operations on shared operational standards, coordinating cross-functional workstreams to ensure improvements scale across functions rather than solving in isolation
- Own documentation quality within the SOC, holding the organization accountable to accuracy and usability standards that reflect a mature, auditable security operation
- Translate operational findings into precise, executable requirements that move from analysis to engineering without back-and-forth
- Lead the rollout of new tools, workflows, and training initiatives, owning adoption outcomes and surfacing friction before it becomes regression
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