Sr Program Manager
New
USFull-TimeSenior
Salary79,000 - 125,000 USD per year
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Job Details
- Experience
- 8–10+ years of progressive experience
- Required Skills
- Project ManagementJiraCross-functional Team LeadershipRisk ManagementStakeholder managementChange Management
Requirements
- Bachelor’s degree in Business, Education, Project Management, Public Administration, Information Systems, or a related field (Master’s preferred).
- 8–10+ years of progressive experience in program or project management.
- 5+ years managing complex, multi-workstream portfolios.
- Proven experience leading large-scale implementations or enterprise-level programs in a matrixed environment.
- Strong background in stakeholder engagement, including executive-level communication and client relationship management.
- Experience in risk management, issue resolution, governance, and change management processes.
- Strong ability to manage multiple priorities, ambiguity, and shifting demands in fast-paced environments.
- Excellent leadership, communication, and influencing skills.
- Proficiency with project management tools such as JIRA, Smartsheet, Microsoft Project, or similar platforms.
- PMP, Agile, Scrum, or related certifications are preferred.
Responsibilities
- Lead the end-to-end delivery of complex, multi-workstream programs, ensuring alignment with scope, schedule, cost, quality, and risk expectations.
- Manage and strengthen client relationships by facilitating executive-level communication, strategic discussions, and ongoing engagement.
- Coordinate cross-functional teams to ensure high-quality service delivery and adherence to contractual obligations and SLAs.
- Oversee project and portfolio governance, including planning, status reporting, and escalation management across initiatives.
- Identify, monitor, and resolve risks and issues while managing change requests through structured governance processes.
- Drive operational consistency by ensuring proper use of task management tools and standardized delivery processes.
- Support process improvement initiatives in collaboration with operations, training, and product teams.
- Lead internal and external meetings, ensuring clear documentation of decisions, actions, and follow-ups.
- Provide leadership and mentorship to team members, including coaching, performance guidance, and workload coordination.
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