Director, Professional Services
New
USFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 15+ years of experience
- Required Skills
- Business DevelopmentStrategyStakeholder management
Requirements
- 15+ years of experience in professional services, consulting, enterprise software implementation, or related client delivery environments.
- Minimum of 8 years of leadership experience with accountability for services delivery, customer success, and revenue growth.
- Proven track record of growing professional services practices or service-based revenue streams through strategic client engagement and business development.
- Strong experience with pre-sales activities including solution scoping, proposal development, statement of work creation, and contract negotiations.
- Demonstrated expertise managing professional services P&L responsibilities, forecasting, operational performance, and delivery governance.
- Experience building and leading cross-functional, customer-facing teams in fast-paced enterprise environments.
- Excellent executive communication and stakeholder management skills with the ability to present strategic initiatives to C-level audiences.
- Strong organizational, analytical, and problem-solving abilities with a focus on operational excellence and customer value delivery.
- Ability to manage multiple priorities while maintaining strong customer relationships and delivery quality standards.
- Experience collaborating across sales, product, engineering, and support organizations to drive business outcomes and customer success.
Responsibilities
- Lead the professional services organization end-to-end, overseeing implementation delivery, customer onboarding, configuration, training, and managed services operations.
- Drive services revenue growth by partnering with sales teams on pipeline development, solution scoping, proposal creation, pricing strategies, and contract negotiations.
- Serve as the primary executive contact for customer engagements, ensuring successful implementations, customer satisfaction, and long-term relationship development.
- Oversee project delivery governance, resource allocation, forecasting, operational performance, and services profitability metrics.
- Build, mentor, and scale high-performing professional services teams including consultants, project managers, and subject matter experts.
- Develop repeatable service methodologies, implementation playbooks, and operational best practices to improve scalability and delivery consistency.
- Collaborate cross-functionally with product, engineering, customer success, and account management teams to align customer needs with strategic business goals.
- Identify expansion opportunities within existing customer accounts and support initiatives that drive retention and recurring revenue growth.
- Represent the professional services practice at industry events, customer advisory sessions, and executive stakeholder meetings.
- Monitor risks, manage escalations, and ensure projects are delivered on time, within scope, and aligned with customer objectives.
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