Customer Success Manager
New
K
KentikNetwork Intelligence
Remote – United States, ESTFull-TimeManager
Salary100,000 - 120,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementCustomer SuccessSaaSGoogle WorkspaceLooker
Requirements
- 5+ years of Customer Success Management or Account Management experience
- Must be based on the East Coast
- High degree of proficiency in Salesforce CRM
- Proficiency in Google Suite
- Experience with modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.)
- Previous SaaS experience required
- Strong communication and leadership skills in customer meetings
- Emotional intelligence and ability to manage interpersonal dynamics
Responsibilities
- Identify and foster key customer champions across different parts of the customer organization
- Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth
- Establish and maintain rapport with all assigned accounts
- Work closely with Post-Sales Engineers, Account Executives, Product Management, and Sales Engineers
- Identify and call out account risks
- Capture key customer needs and translate them to internal tasks
- Serve as the customer’s trusted advisor and internal advocate
View Full Description & ApplyYou'll be redirected to the employer's site
