Deposit Specialist
New
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Neighbors BankFinancial Services
Neighbors Bank is actively hiring candidates who reside in only the following states: AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IN, IA, KS, MS, MO, MT, OK, SC, TX, UT, and VA.Full-TimeMiddle
Salary24 USD per hour
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Job Details
- Experience
- 1+ year(s)
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer serviceComplianceRisk Management
Requirements
- 1+ year(s) of banking or financial services experience.
- Proficiency in Excel and basic computer technologies.
- Exceptionally organized with documentation and account details.
- Strong problem-solving skills for handling discrepancies.
- Ability to work independently and autonomously.
- Excellent communication skills for customer service and de-escalation.
- Ability to adapt quickly and navigate multiple banking/account systems.
- Willingness to learn and use new tools and technologies, including AI.
Responsibilities
- Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
- Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
- Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
- Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
- Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
- Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.
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