Technical Support Engineer
New
Y
YugabyteDBDatabase Software
Remote (Americas), Preference for Central TimeFull-TimeMiddle
Salary90,000 - 120,000 USD per year
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Job Details
- Languages
- English and Spanish
- Required Skills
- SQLLinuxTroubleshootingTechnical supportDistributed Systems
Requirements
- Bilingual in English and Spanish (genuinely fluent)
- Available to work weekends (Saturday and Sunday)
- Ability to jump into unfamiliar tasks
- Technical background in any discipline (software, systems, automotive, etc.)
- Familiarity with Linux tools (e.g., find, grep)
- Strong technical writing and note-taking skills
Responsibilities
- Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones
- Investigate incidents methodically — reading logs, running queries, tracing replication issues — and surface the root cause, not just the fix
- Write clear internal notes and handover documentation so the next engineer can pick up exactly where you left off
- Attempt repros of customer issues and document the steps for others to replicate
- Escalate to engineering when warranted, with enough evidence that they can act immediately
- Contribute to the team's shared knowledge base and improve how we handle problems we've seen before
- Be the calm, professional voice a customer hears when their weekend just got complicated
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