Agency Support Specialist
New
B
Branch Financial, LLCInsurance
Branch has a preference for candidates in Ohio, but is open to candidates located in AL, AZ, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MS. MO, NE, NV, NJ, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, and WI.Full-TimeMiddle
Salary18.9 - 27 USD per hour
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Job Details
- Experience
- 1-3 years
- Required Skills
- Customer serviceTroubleshootingGoogle WorkspaceSlack
Requirements
- Current Property & Casualty license.
- High School diploma or GED.
- 1-3 years of previous Customer Service experience.
- Ability to prioritize and multitask.
- Self-driven with ability to thrive in a remote environment.
- Strong interpersonal and communication skills.
- Tenacious problem solver.
- Working knowledge of Google products and remote collaboration tools (Zoom/Slack).
- Ability to follow call and chat flow structures.
Responsibilities
- Provide prompt, easy-to-understand support to independent agents via inbound and outbound calls, chat, and email.
- Resolve standard servicing, billing, and technical questions using established workflows and tools.
- Accurately interpret policy language and escalate risk or underwriting concerns as needed.
- Master the use of support systems to complete agent requests efficiently.
- Proactively surface feedback and insights to improve the agent experience and internal workflows.
- Work collaboratively in a fast-paced, team-based environment while maintaining schedule and documentation standards.
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