Deposit Specialist
New
N
Neighbors BankBanking Financial Services
AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IN, IA, KS, MS, MO, MT, OK, SC, TX, UT, and VAFull-TimeMiddle
Salary24 USD per hour
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Job Details
- Experience
- 1+ year(s)
- Required Skills
- Data AnalysisMicrosoft ExcelComplianceRisk Management
Requirements
- 1+ year(s) of banking or financial services experience.
- Proficiency in Excel and basic computer technologies.
- Exceptional organizational skills for managing account details and documentation.
- Ability to solve problems with curiosity and data-backed analysis.
- Strong autonomy and ability to work independently without ongoing supervision.
- Ability to communicate with empathy and clarity.
- Adaptability to learn bank policies, procedures, and regulatory requirements.
- Willingness to embrace and use new technologies, including AI tools.
Responsibilities
- Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
- Monitor online deposit accounts by reviewing documentation and account activity for potential fraud.
- Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
- Perform third-party vendor due diligence to ensure partners meet standards for security, compliance, and reliability.
- Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues.
- Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.
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