Support Engineer
M
MedsienHealthcare SaaS
Residence in Istanbul, 16:00 to 00:00 or 17:00-01:00 Turkey timeContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- PostgreSQLSQLGrafanaDocumentationTroubleshootingTechnical supportDatadog
Requirements
- SQL proficiency: joins, aggregations, and exploratory queries
- Demonstrated troubleshooting ability using monitoring/observability tools
- Excellent written English
- Curious, methodical, and solution-oriented mindset
- Strong interpersonal skills
- Creative and driven mindset with experience navigating ambiguity
- Ability to work 16:00-00:00 or 17:00-01:00 Turkey time
- Residence in Istanbul
Responsibilities
- Triage incoming tickets in Asana from operations support and internal users
- Investigate data and product issues using SQL queries against our PostgreSQL database
- Diagnose system behavior using monitoring and observability tools
- Reproduce reported bugs and document them with clear reproduction steps
- Provide hands-on technical support to internal users
- Identify recurring issues across tickets and escalate as documented cases
- Maintain internal runbooks and documentation
- Collaborate with QA, product, and engineering teams
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