Customer Experience Specialist (Fixed-Term)
O
onXOutdoor Recreation
Remote from MontanaTemporaryMiddle
Salary21 - 23 USD per hour
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Job Details
- Experience
- 1-3 years
Requirements
- 1-3 years of experience in a customer service or related position
- Clear written and verbal communication skills
- Experience working in a fast-paced, high-volume environment
- Ability to maintain a flexible schedule during hunting season, including scheduled coverage on Saturday or Sunday
- A customer-first mindset and strong interpersonal skills
- Organized and detail-oriented
- Positive, solutions-focused mindset
- Ability to think on your feet
- Experience working with customer service software (bonus)
- Call center experience (bonus)
- Passion for the outdoors (bonus)
- Existing onX product knowledge (bonus)
Responsibilities
- Serve as the main point of contact for onX customers via phone, email, SMS or live chat.
- Achieve expertise in the onX product suite quickly in order to efficiently advise customers regarding the product's proper use and best practices.
- Solve complex customer issues by using the toolset provided.
- Play a vital role in product development by documenting and sharing end-user suggestions and issues.
- Maintain a high satisfaction rating while always acting in the customer's best interest.
- Advocate for comprehensive solutions to customer-facing problems.
- Upsell our product when beneficial to the customer; incentive pay eligible.
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