Director, Professional Services Management
Inactive
V
Veeam SoftwareSoftware Development
United StatesFull-TimeDirector
Salary207900 - 297000 USD per year
Job Details
- Languages
- English
- Experience
- 8+ years
- Required Skills
- LeadershipProject ManagementBusiness DevelopmentCloud ComputingOperations ManagementResource PlanningCustomer serviceMentoringTeam managementSaaSClient relationship managementSales experience
Requirements
- 8+ years of experience in professional services roles within software companies, particularly SaaS.
- 3+ years in a leadership position.
- Strong understanding of enterprise software architectures, including cloud technologies and modern application development.
- Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment.
- Demonstrated success in managing revenue targets and driving services sales efforts.
- Strong leadership skills, with a history of developing and guiding high-performing teams.
- Excellent communication skills, with the ability to manage customer relationships and expectations effectively.
- Bachelor's degree in computer science, Engineering, Business, or a related field.
- MBA preferred.
- Willingness to travel as required (at least 40% for customer engagements and business needs).
Responsibilities
- Drive standardized delivery frameworks for global consistency and scalability.
- Innovate with tools, automation, and AI to optimize service delivery and performance.
- Align practices with business goals to drive revenue, profitability, and customer satisfaction.
- Build long-term client relationships by aligning services with their needs.
- Develop strategic partnerships for integrated service delivery.
- Enhance client satisfaction through feedback and proactive improvements.
- Manage Professional Services P&L for timely, high-quality delivery and cost efficiency.
- Optimize resource planning, project management, and performance tracking tools.
- Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities.
- Lead hiring to build high-performing Professional Services teams.
- Develop enablement programs for consistent and effective team delivery.
- Foster a culture of accountability, innovation, and continuous improvement.
