Customer Success Manager (West Region)
Inactive
A
AvaSureHealthcare SaaS/technology
United States (CA, NV, WY, ID, MT, WA, OR, AK)Full-TimeLead
Salary85000 - 91000 USD per year
Job Details
- Languages
- English
- Experience
- 6+ years
- Required Skills
- LeadershipMentoringCustomer SuccessAccount ManagementCross-functional collaborationRelationship managementStrategic thinkingCRM
Requirements
- Bachelor's degree or equivalent professional experience
- 6+ years in customer success, account management, or a related role, preferably within healthcare SaaS/technology
- Proven success in managing complex enterprise accounts and delivering business results
Responsibilities
- Act as an escalation point for complex or urgent issues.
- Coach and mentor CSM peers to support team-wide excellence.
- Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy.
- Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI.
- Serve as strategic lead for and own enterprise customer relationships.
- Cultivate executive relationships and strategic alignment.
- Develop and execute tailored customer success strategies.
- Monitor and influence metrics such as NRR, CSAT, and adoption.
- Partner across Sales, Product, Clinical, and Support to align execution.
