Client Success Manager - UK

8+ years managing client relationships or selling to HR leaders within B2B tech Experience in employer benefits and healthcare is a strong plus Proven success strategically and autonomously managing a book of business (30+ customers across segments) Engaging with executive sponsors, senior leaders, and HR decision-makers Fluency in English is required Track record of achieving high retention, adoption, renewal, and expansion metrics Skilled at developing and implementing account strategies Ability to build strong, trusted relationships and act as a strategic advisor Proactive in identifying risks, resolving issues Adept at objection handling and independently negotiating Engaging presentation skills Strong problem-solving and analytical skills Demonstrated ability to understand client business landscapes Enthusiastic about tackling new challenges and building scalable processes Flexible and agile in fast-paced, cross-functional environments Highly coachable, receptive to feedback Balances humility and confidence Intellectually curious Deep passion for customer success Genuine commitment to establishing the company as a trusted advisor Aligned with the company’s mission

Manage a portfolio of Enterprise Accounts Build and manage relationships with global stakeholders Partner with sales initiatives Conduct regular global account meetings Partner with the US Customer Success Lead Define and execute custom program strategies Champion and drive engagement with mental wellness programs Serve as the primary contact for global product updates Maintain understanding of diverse cultural nuances Provide local implementation support Help clients understand training topics Support and lead global QBRs/ABRs Strategically use data and insights Leverage tools such as Looker, Gainsight, and Salesforce Drive success in measurable engagement and revenue outcomes Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care