Define, build, and maintain a unified communications infrastructure Provide strategic consultation and guidance to the Executive team Establish reporting standards and track key performance metrics (KPIs) Identify and implement new communication tools, frameworks, and brand channels Build, lead, and nurture the growth of a team of Communication specialists Execute and govern all internal communication channels and content Own and execute the communications strategy for large, company-wide events Plan, edit, and write campaigns and content for various external channels Work with game directors, community leads, and specialists to provide guidance Manage the relationship with the external PR agency