Benefit Knowledge Content Analyst

Equivalent of a bachelor’s degree and/or 3-5+ years progressive experience in a related industry (PBM experience required for PBM focused roles). Strong and broad knowledge of the health care industry – understanding of benefit content, practices, and processing; ability to navigate/understand and explain health plan and benefit documentation. Experience in healthcare content/knowledge management with the ability to simplify industry jargon and complex benefits. Experience with Quality Assurance processes and content management/document management tools. Strong written and verbal communication skills with proven ability to work independently, as well as across functions at multiple levels – internally and externally. Strong technical aptitude – working knowledge and experience with MS Office suite, plus the ability to learn new tools, as necessary. Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment. Detail-oriented, inquisitive, problem-solving in nature; good critical thinking and conflict resolution skills. Proven ability to roll up your sleeves and make a contribution quickly.

Develop subject matter expertise in content focus areas (Customers and Vendor Partners, Carriers and TPAs, PBMs, Benefits and Data Configuration, Quality Assurance and Validation). Support the development of collaborative relationships with clients, client partners, and internal stakeholders. Work cross-functionally to ensure internal teams have the information needed for high-quality service. Complete and deliver implementation artifacts on time with high quality for new client launches, expansions, and renewals. Help identify gaps, propose solutions, and support resolution of gaps. Ensure content is consistent with Transcarent tools and style guides. Manage, maintain/build, and/or review internal and client-facing content for new client implementations. Triage, respond to, and resolve client tickets (CFQs) in a timely manner. Provide regular status reports on progress, share areas of risk/concern, and deliver quality results within time constraints. Provide feedback to development teams on internal tools and applications. Openly share knowledge and expertise with the team. Participate in cross-functional initiatives as required.