Manager, Workforce Strategy
Company:DoorDash Mexico
Location:United States
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
LeadershipProject ManagementSQLData AnalysisPeople ManagementProduct OperationsCross-functional Team LeadershipOperations ManagementTableauStrategyBusiness OperationsResource PlanningCommunication SkillsAnalytical SkillsCollaborationProblem Solving
Requirements:
5+ years in workforce management or support operations or management consulting Thrive in fast-paced, ambiguous environments and love solving complex problems Demonstrate deep business understanding and proactive decision-making Proven track record of driving performance improvements across cross-functional teams Strong analytical skills and comfort with data tools (e.g., SQL, Excel, Tableau) Strategic leader who can inspire, align, and hold teams accountable
Responsibilities:
Own end-to-end performance of WFM support operations for the Merchant audience Manage and align in-house and BPO planners, schedulers, and RTA teams Drive performance against KPIs (e.g., SLA, occupancy, O/U, SQI, SA) Lead OKR setting and progress tracking for your vertical Influence strategic trade-offs and improvement initiatives across WFM and CXI Communicate results, blockers, and root causes clearly to leadership
