Own and optimize core conversion funnels (guest email capture, email onboarding, trial welcome series, product activation, webinars, guest marketing site). Collaborate with channel owners to execute campaigns across site, email, in app, SMS, paid media, and more. Drive weekly reporting on funnel performance, identifying friction points and opportunities for improvement. Build and maintain lifecycle programs that drive key feature activation and improve retention; and partner with Product on churn/cancel mitigation flows. Build journey maps to guide messaging, campaigns, and product improvements. Gather and synthesize insights from customer research, support interactions, and product analytics. Define clear, compelling product positioning and messaging in partnership with the VP of Marketing. Create messaging playbooks and enable internal teams to deliver a consistent customer story. Ensure consistency across marketing channels and in-product experiences. Track and analyze campaign performance, turning data into actionable recommendations. Develop a structured test-and-learn plan for funnel optimization (ex: pricing page, onboarding flows, lifecycle campaigns, etc.). Partner with Product and Data to design experiments, instrument tracking, and measure impact.