Healthcare Virtual Assistant (Mexico)

Bachelor's degree in medical fields or the pharmaceutical-related industry At least 1 year experience as a Medical Virtual Assistant Excellent English communication skills both written and verbal (At least C1 level) Solid understanding of medical terminologies and practices Proficient in EHR/EMR systems and ability to troubleshoot common technical issues Understanding of healthcare privacy regulations Strong interpersonal skills Solid organizational & time management skills with keen attention to details Tech savvy & familiar with current technologies, like desktop sharing and cloud services

Document new patient and referral intake Manage appointment bookings, cancellations, and rescheduling Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries Respond to incoming patient inquiries Assist in analyzing healthcare data, preparing reports, and maintaining records Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality Coordinate the sending of medical records to various departments, healthcare providers, and professionals Ad hoc tasks