Sales Manager

3+ years of proven sales experience, including at least 2 years in a leadership or training capacity. Background in managing sales or intake teams in high-volume, service-based environments such as law firms, call centers, or professional services is strongly preferred. Demonstrated success in driving conversions, building rapport with clients, and maintaining energy in a fast-paced sales environment. Experienced in training, mentoring, and motivating team members to reach performance goals. Adept at designing, refining, and executing sales processes that align with overall firm objectives. Confident in tracking and analyzing KPIs, performance dashboards, and conversion reports. Spanish fluency (spoken and written) strongly preferred. Comfortable attending and presenting at community events, conferences, and expos. Proven ability to lead, support, and evaluate remote teams through structured communication, clear expectations, and regular accountability practices.

Lead and manage a team of 11+ intake and consultation specialists. Develop and implement structured sales processes, call scripts, and follow-up protocols. Provide consistent one-on-one and group coaching to enhance team members’ sales skills. Collaborate with the marketing department to ensure a steady and quality flow of leads. Build and maintain sales dashboards and reports that summarize team performance. Attend community events, expos, and partnership programs as the firm’s representative. Identify bottlenecks in the intake and consultation process and design scalable solutions. Work closely with operations and legal teams to ensure a smooth transition from initial intake to signed client.