Senior Technical Writer

4+ years as a technical writer for cloud-native, Kubernetes-based platforms, APIs, or developer tools. Strong ability to explain complex technical concepts clearly and concisely for developer audiences. Hands-on experience testing product features, APIs, and workflows to verify accuracy. Proven ability to independently manage multiple projects and priorities, meeting deadlines. Excellent collaboration skills with engineers, product managers, customer success, field, and marketing teams. Proficiency with docs-as-code workflows, including Markdown, Git, and CI/CD-based publishing pipelines. Familiarity with scripting or basic programming (YAML, Python, Go, or similar) to validate examples. Experience with static site generators, such as Hugo, and integrating documentation into software release processes. Comfortable adopting AI into documentation practices.

Plan, write, and maintain customer-centric content for enterprise products and open source communities. Manage multiple documentation projects simultaneously, balancing priorities and deadlines. Engage with engineers, product managers, customer success, and the field to gather technical details and assess documentation needs. Champion a "docs as code" approach, integrating documentation into the development lifecycle. Test product features, APIs, CLI, and workflows to verify accuracy and uncover gaps. Contribute feedback on usability, terminology, and design during product development. Participate in collaborative peer reviews for quality improvement. Help evaluate and develop new tools or workflows to improve documentation processes.