Technical Solutions Engineer II

2+ years designing and implementing end user computing solutions in a cloud first environment. 2+ years implementing and administering Microsoft Entra ID in an enterprise environment. 2+ years designing and implementing MDM solutions such as Microsoft Endpoint Manager, Mosyle, JAMF, or AirWatch. Familiarity with Azure Automation Accounts and Storage Accounts. Deep understanding of supporting a remote first, cloud first, end user computing environment. Proficient in implementing policies and managing devices via Microsoft Intune\Endpoint Manager. Advanced Windows and MacOS troubleshooting skills. Deep understanding of Windows and MacOS best practices (Deployment, Security, Patching). Experience packaging and deploying software via Microsoft Intune\Endpoint Manager. Experience automating Windows driver installation using manufacturer supplied packages. Experience writing, executing, and automating with at least one scripting language (Powershell, Go, Python, Bash) and knowledge of source control. Working knowledge of Power Automate and Power BI. Knowledge and/or experience implementing SSO and SCIM provisioning for 3rd-Party Applications. Deep understanding of cloud technologies and automation focused on end user computing solutions. Ability to prioritize work based on department and production objectives. Excellent written and verbal communication skills. Solid Peer-to-Peer training and leadership skills.

Work with business units to assess technology needs. Build implementation plans for new or reconfigured technologies. Ensure proper incident documentation, notification, escalation, tracking, and follow-up. Design and implement solutions in Azure and other cloud platforms. Serve as an escalation point for IT support issues. Provide guidance on end-user computing technologies in a remote-first, cloud-first environment. Implement security measures and controls with the Security team. Be available for on-call escalation support, including weekends and holidays. Troubleshoot and resolve system hardware and software issues. Support Windows desktops/laptops, MacBooks, printers, peripherals, and networking infrastructure. Implement automation to remove manual dependencies across IT functions. Provide input during the change management process. Work with 3rd party service providers to resolve issues. Participate in periodic maintenance and infrastructure improvement projects after hours and on weekends. Track all incidents in the Jira ticketing system. Ensure consistent process implementation across the team through regular communication.