System Administrator

Proven experience as an IT Specialist, Systems Administrator, or similar Tier 2/3 support role. Strong, hands-on administration and troubleshooting knowledge of Microsoft 365 and Google Workspace. Direct experience managing and supporting key business applications like password managers, cloud backup solutions, and web hosting platforms. Demonstrated expertise in migrating data, accounts, and entire workspaces between Microsoft 365 and Google Workspace. Experience managing identity and access controls within both Microsoft and Google environments. Familiarity with small office network management, firewall concepts, and general cybersecurity best practices. Experience with the administration and maintenance of websites built on the WordPress platform. Excellent problem-solving, communication (written and verbal), and documentation skills. Self-motivated and capable of managing multiple priorities independently. Exceptional stress-resistance and professionalism.

Serve as primary contact for resolving complex software, hardware, networking, and system issues. Communicate directly, clearly, and empathetically with end-users. Configure and maintain client endpoints (Windows and MacOS). Troubleshoot and resolve issues related to small office networks, including firewall and basic network configuration. Maintain accurate system documentation, policies, and procedures. Configure and manage security settings and platforms. Manage, configure, and maintain critical client services (password managers, cloud backup, VoIP, web hosting, domain/DNS).