ApplySenior Customer Success Manager (B2B Gaming Industry) (Remote, United States)
Posted 2023-08-15
View full description
💎 Seniority level: Middle, Minimum of 4 years
🔍 Industry: Gaming and Healthcare
🗣️ Languages: English
⏳ Experience: Minimum of 4 years
Requirements:
Bachelor's degree in Business, Psychology, or equivalent experience, minimum of 4 years customer-facing experience, ability to navigate customer organizational structures, experience partnering with Sales and Marketing teams, passion for games, psychology, and player-centered experiences, excellent communication and time management skills
Responsibilities:
Build and refine Customer Success process, develop strategic roadmaps for growth, manage customer relationships and support, advocate for customer needs, introduce new features and offers, own key Customer Success metrics
ApplyRelated Jobs
Apply📍 United States
🧭 Full-Time
🔍 B2B Gaming and Healthcare
🏢 Company: Solsten
- Bachelor’s degree in Business, Psychology, or equivalent practical experience.
- Minimum 4 years of customer-facing experience, ideally in Gaming and SaaS.
- Experience navigating customer organizational structures and managing resources.
- Ability to understand how Solsten can help customers achieve goals.
- Experienced in collaborating with Sales and Marketing for customer success.
- Strong empathy and insight into customer needs.
- Passion for onboarding, growth, and engagement models.
- Interest in games, game UX, psychology, and player-centered experiences.
- Self-motivated and able to work in a fast-paced environment.
- Excellent communication skills, proactive and straightforward.
- Strong time management skills with ability to prioritize tasks effectively.
- Own a book of business, driving adoption and value realization for clients.
- Understand Solsten's products and gaming psychology to enhance customer experience.
- Form strategic relationships and develop roadmaps for customer growth.
- Manage escalations and support relationships, tracking operational metrics.
- Continuously improve Customer Success processes for exceptional client experience.
- Provide feedback to UX and product teams based on customer requests.
- Advocate for customer needs to overcome challenges and maintain momentum.
- Coordinate with internal teams to maximize customer value from products.
- Introduce new features and offers tailored to customer situations.
- Monitor key metrics like customer health, upsells, and churn to drive results.
Project ManagementBusiness DevelopmentData AnalysisGame DesignUnity3DBehavioral economicsBehavioral scienceBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaborationC (Programming language)
Posted 2024-08-07
Apply Related Articles
Remote Job Certifications and Courses to Boost Your Career
August 22, 2024
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
How to Balance Work and Life While Working Remotely
August 19, 2024
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
How to Onboard Remote Employees Successfully
August 16, 2024
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.
Remote Work Statistics and Insights for 2024
August 13, 2024
The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.