Dutch Speaking Client Support Representative - Athens (Remote in Greece)

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Requirements:

• Fluency in Dutch and English; proficiency in additional languages is an asset.
• At least 1 year of experience in a customer support role is preferred.
• Excellent communication skills and a strong customer service orientation.
• Proficient in problem-solving and critical thinking.
• Familiarity with CRM systems and remote work tools.
• Ability to work independently and manage time effectively in a remote environment.

Responsibilities:

• Deliver excellent support to Dutch-speaking clients via phone, email, and chat channels.
• Manage customer inquiries related to products, services, and account issues effectively.
• Quickly identify and resolve client issues to ensure satisfaction and retention.
• Keep accurate records of all client interactions and feedback in the CRM system.
• Collaborate with the team virtually to share knowledge and improve service delivery.
• Stay informed about product updates and company policies to provide accurate assistance.