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Dutch Speaking Client Support Representative - Athens (Remote in Greece)

Posted 15 days agoViewed

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💎 Seniority level: Entry, At least 1 year

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Dutch, English

⏳ Experience: At least 1 year

🪄 Skills: Communication SkillsCritical thinkingFluency in EnglishCRMCustomer support

Requirements:
  • Fluency in Dutch and English; proficiency in additional languages is an asset.
  • At least 1 year of experience in a customer support role is preferred.
  • Excellent communication skills and a strong customer service orientation.
  • Proficient in problem-solving and critical thinking.
  • Familiarity with CRM systems and remote work tools.
  • Ability to work independently and manage time effectively in a remote environment.
Responsibilities:
  • Deliver excellent support to Dutch-speaking clients via phone, email, and chat channels.
  • Manage customer inquiries related to products, services, and account issues effectively.
  • Quickly identify and resolve client issues to ensure satisfaction and retention.
  • Keep accurate records of all client interactions and feedback in the CRM system.
  • Collaborate with the team virtually to share knowledge and improve service delivery.
  • Stay informed about product updates and company policies to provide accurate assistance.
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🔥 Dutch Speaking Client Support Representative - Athens (Remote in Greece)
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📍 Thessaloniki, Central Macedonia, Greece. Patras, Western Greece, Greece. Larissa, Thessalia, Greece. Heraklion, Crete, Greece. Athens, Attica, Greece

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🏢 Company: Patrique Mercier Recruitment PT

  • Fluency in Dutch and English is required.
  • Prior experience in customer support or service roles is preferred.
  • Excellent communication skills, with a strong emphasis on empathy and client satisfaction.
  • Strong organizational abilities and the capacity to manage multiple priorities effectively.
  • Familiarity with customer support software and CRM tools is a plus.
  • A proactive and positive attitude towards problem-solving and client assistance.
  • Flexibility to work varied hours, including potential evenings and weekends as needed.

  • Provide high-quality support to Dutch-speaking clients through various channels, including email, chat, and phone.
  • Respond to client inquiries and resolve issues efficiently, maintaining a focus on customer satisfaction.
  • Work collaboratively with team members to enhance service delivery and share best practices.
  • Accurately document client interactions and maintain up-to-date records in our CRM system.
  • Assist clients through the onboarding process and educate them on our services and tools.
  • Identify client needs and recommend personalized solutions to improve their experience.
  • Engage in continuous training and development to ensure knowledge of our product offerings is current.

Organizational skillsMultitaskingExcellent communication skillsFluency in EnglishEmpathyTechnical supportCRMCustomer support

Posted 12 days ago
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