System Analyst I

Posted 25 days agoViewed

💎 Seniority level: Entry, 5+ years

📍 Location: United States

🔍 Industry: Packaging

🗣️ Languages: English, Spanish

⏳ Experience: 5+ years

🪄 Skills: SQLAgileOracleTechnical support

Four (4) year college degree in Computer Science or equivalent.
PMP (PMI) certification preferred.
5+ years of experience with at least one JDE E1 module (Quality Management, Manufacturing, or Warehouse Management).
Minimum of 3+ years in the technical support field, preferably in manufacturing.
Understanding of SDLC and Agile development methodology.
Basic to advanced SQL writing skills.
Excellent communication, problem-solving, leadership, and interpersonal skills.
Ability to manage multiple assignments under tight deadlines.
Fluent in English; conversational Spanish is a plus.

Provide front-line levels one and two enterprise systems support primarily for JDE E1 and integrated systems.
Perform root cause analysis and escalate complex issues to subject matter experts.
Conduct testing and record results for software upgrades and enhancements.
Perform preventive maintenance and minimize business disruptions.
Generate and maintain troubleshooting guides and training materials.
Support enterprise software initiatives including new solutions testing and documentation.
Execute ad-hoc SQL queries for troubleshooting or data retrieval.
Ensure policy adherence and standardization of processes.
Stay updated on technology trends to enhance customer experience.
Provide on-call support during evenings and weekends as necessary.

Posted about 1 month ago

📍 United States

🔍 Automotive

High School Diploma.
Experience in system analysis, design, and development.
Previous experience in collaborating with cross-functional teams, including Product and Quality Assurance.
Proficient in systems analysis and consulting with users.
Strong knowledge in designing, developing, and modifying computer systems or programs.
Experience in documentation creation, testing, and analysis.
Familiarity with updating databases and modifying predictive analytics.
Competence in JavaScript source code creation and updates.
Proficient in computer skills with an understanding of HTML.

Ability to provide excellent customer service.
Manage a large number of calls with empathy towards customer concerns.
Respond to customer questions and issues in a timely manner via phone, CRM, or email.
Provide technical assistance for concerns related to the Darwin product.
Document all correspondence using the CRM system.
Maintain quality interactions with customers and use active listening.
Work collaboratively in a team environment while demonstrating dependability.

HTMLJavascriptDocumentationTechnical support

Posted about 1 month ago

🔧 Requirements