Technical Expert

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Requirements:

• Self-motivated and eager to learn, comfortable with ambiguity.
• Strong problem-solving skills and curiosity about health tech.
• Ability to work independently and adapt to changing priorities.
• Open communication skills and commitment to time-sensitive responses.
• Strong interest in Jira and collaboration with Product/Engineering teams.
• Bonus if skilled in basic programming (especially SQL) and/or technology-related education.

Responsibilities:

• Efficiently triaging internal tickets and escalating urgent requests.
• Owning and resolving task-oriented issues escalated to the team.
• Identifying and verifying bugs, partnering with Engineering to resolve them.
• Developing technical expertise of the Grow platform and features.
• Collaborating to discover and share product insights, analyzing customer trends and issues.
• Collaborating with teams to document solutions to common customer pain points.