Customer Success Advisor - LATAM (Remote - Work from Anywhere)

Posted about 1 month agoViewed

💎 Seniority level: Strong customer facing experience in either crypto or traditional banking.

📍 Location: LATAM, LATAM time zones, NOT STATED

🔍 Industry: Banking

🗣️ Languages: English and Spanish or Portuguese

⏳ Experience: Strong customer facing experience in either crypto or traditional banking.

🪄 Skills: Data AnalysisCustomer serviceFluency in EnglishStrong communication skillsMarket ResearchTechnical supportCRMCustomer Success

Strong communication skills in both verbal and written form, in English and Spanish or Portuguese.
Based within the LATAM time zones.
Bachelor’s degree or equivalent.
Strong customer facing experience in either crypto or traditional banking.
Ability to translate complex/technical issues into easy to understand language.
Strong attention to detail and analytical skills.
Driven, self-motivated, collaborative team player.
Technical experience supporting customer support systems or specialized applications like Kustomer is a plus.

Service will extend across all channels including in-app live chat, phone, email, and video call.
Ensure customers enjoy seamless support during onboarding and throughout their journey.
Maximize conversions and customer base growth through relationship building.
Address customer pain points and accumulate feedback for product improvement.
Work with Account Managers on outreach efforts and conduct month-end/year-end processes.