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Customer Success Advisor - LATAM (Remote - Work from Anywhere)

Posted 9 days agoViewed

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💎 Seniority level: Strong customer facing experience in either crypto or traditional banking.

📍 Location: LATAM, LATAM time zones, NOT STATED

🔍 Industry: Banking

🏢 Company: Xapo Bank👥 251-500AccountingBitcoinFinancial ServicesBanking

🗣️ Languages: English and Spanish or Portuguese

⏳ Experience: Strong customer facing experience in either crypto or traditional banking.

🪄 Skills: Data AnalysisCustomer serviceFluency in EnglishStrong communication skillsMarket ResearchTechnical supportCRMCustomer Success

Requirements:
  • Strong communication skills in both verbal and written form, in English and Spanish or Portuguese.
  • Based within the LATAM time zones.
  • Bachelor’s degree or equivalent.
  • Strong customer facing experience in either crypto or traditional banking.
  • Ability to translate complex/technical issues into easy to understand language.
  • Strong attention to detail and analytical skills.
  • Driven, self-motivated, collaborative team player.
  • Technical experience supporting customer support systems or specialized applications like Kustomer is a plus.
Responsibilities:
  • Service will extend across all channels including in-app live chat, phone, email, and video call.
  • Ensure customers enjoy seamless support during onboarding and throughout their journey.
  • Maximize conversions and customer base growth through relationship building.
  • Address customer pain points and accumulate feedback for product improvement.
  • Work with Account Managers on outreach efforts and conduct month-end/year-end processes.
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