Italian Speaking Client Representative - Remote in Greece

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Requirements:

• Fluency in Italian and English; knowledge of additional languages is advantageous.
• Experience in customer service or support roles is preferred.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
• Proficient problem-solving skills and the ability to work effectively under pressure.
• Familiarity with CRM systems and standard office software applications.
• A self-motivated individual who can work independently while being part of a remote team.

Responsibilities:

• Provide outstanding client support to Italian-speaking customers through various channels including phone, email, and chat.
• Assist clients with questions regarding products, services, and order status.
• Resolve customer complaints and issues promptly to ensure high levels of satisfaction.
• Document and track client interactions accurately in the CRM system.
• Collaborate with team members to improve service delivery and enhance customer experience.
• Stay informed about product updates and company policies to provide accurate information to clients.