Clinical Service Representative

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Requirements:

• Minimum of 2+ years of clinical experience in a medical environment, with a focus on cardiology or a related field preferred.
• Certification or licensure in a medical field (e.g., Certified Cardiac Technician, Registered Nurse, or equivalent).
• Experience in handling medically sensitive information and knowledge of HIPAA regulations.
• Proficient in using Microsoft Office (Outlook, Word, Excel) and Customer Relationship Management software (e.g., Salesforce).
• Ability to manage high call volume with clinical accuracy and efficiency.
• Strong verbal and written communication skills, with the ability to explain complex clinical information to non-medical personnel.
• Demonstrated commitment to patient care, with excellent problem-solving skills and the ability to work independently.
• Proven experience in managing time-sensitive and regulatory-compliant tasks.
• Ability to manage a fast-paced, high-growth environment with a focus on continuous learning.

Responsibilities:

• Provide expert clinical support by addressing specific inquiries related to off-label use, pediatric cases, alternative patch placement, pacemaker/ICD and other medical concerns.
• Ensure accurate communication of clinical information and guidance on product usage to patients and healthcare providers.
• Respond to inquiries and manage call escalations that require advanced clinical knowledge, ensuring compliance with regulatory and quality standards.
• Serve as a clinical liaison between patients, providers, and internal teams, focusing on improving outcomes and ensuring patient satisfaction.
• Maintain up-to-date documentation of interactions and cases within CRM and other related systems.
• Participate in ongoing training to stay current with clinical guidelines and best practices related to cardiac monitoring and device usage.
• Manage inbound and outbound calls, providing personalized clinical support and troubleshooting, while adhering to company protocols.
• Ensure HIPAA compliance and manage sensitive patient data with strict confidentiality.