Supplier Support Specialist

Posted 8 days ago

📍 Location: Armenia, Georgia, Kazakhstan, Serbia

🔍 Industry: Multilingual content industry

🏢 Company: Smartcat👥 101-250💰 $43,000,000 Series C 3 months agoInformation Technology Software

🗣️ Languages: English

🪄 Skills: Communication SkillsCollaborationCustomer serviceAttention to detailOrganizational skillsWritten communication

Desire to help people.
Experienced in working on customer tickets and tools such as Zendesk would be a plus.
High level of English language proficiency.
Excellent oral and written communication skills.
Ability to work in a team and independently.
Flexibility in working in shifts if the business requires it.
Experience working with remote teams is a plus.
Integrity and full commitment.
Growth mindset.
Readiness to work in a highly intense startup environment.
Openness to constructive feedback.

Provide high-quality support to Smartcat’s freelancers and language service providers with empathy and commitment.
Maintain a 100% suppliers’ satisfaction rate in this role.
Deliver support to customers with timely resolution and updates.

Posted 2 months ago

📍 Armenia, Georgia, Kazakhstan, Serbia

🔍 Multilingual content industry

Desire to help people
Experienced in working on customer tickets and tools such as Zendesk would be a plus
High level of English language proficiency
Excellent oral and written communication skills
Ability to work in a team and independently
Flexibility in working in shifts if the business requires it.
Experience working with remote teams is a plus
Integrity and full commitment
Growth mindset
Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
Openness to constructive feedback and the opinions and ideas of others

The mission of a Suppliers Support Specialist is to provide high-quality support to Smartcat's freelancers and language service providers with high empathy and full commitment.
By delivering excellent support, you're expected to maintain a 100% suppliers' satisfaction rate in this role.
Provide support to our customers with resolution and updates in a timely manner.

Communication SkillsCollaborationExcellent communication skills

Posted 2 months ago

🔧 Requirements