ApplySalesforce Solution Architect, Service Cloud Voice
Posted 4 months agoInactiveViewed
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💎 Seniority level: Senior, 3-5+ years
📍 Location: United States, India, Canada, Colombia
🔍 Industry: AI and Consulting
🏢 Company: NeuraFlash👥 251-500Artificial Intelligence (AI)Big Data
🗣️ Languages: English
⏳ Experience: 3-5+ years
🪄 Skills: LeadershipProject ManagementArtificial IntelligenceQASalesforceStrategyRelease ManagementWebRTCCommunication SkillsCollaborationCustomer serviceDocumentation
Requirements:
- 3-5+ years project experience in a hands-on position
- 3+ years experience with Salesforce in a development or configuration capacity
- Understanding of customer service and contact center operations
- Solid understanding of Salesforce Platform and its architecture
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
- Understanding of Release Management and Deployment Best Practices
- Client facing experience in Pre-Sales Activities, Project Management, and Enterprise Application Architecture
Responsibilities:
- Facilitate business process reviews to identify customer requirements and processes
- Translate customer requirements into contact center design, leveraging best practices
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements for customers and the delivery team
- Manage project aspects and customer communications
- Deliver end user training and documentation
- Oversee project completion and accountability
- Lead enterprise level projects with minimal direction
- Architect implementations of Service Cloud
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