Product Support Engineer (US Shift)

Posted 2024-11-23

📍 Location: United States

🔍 Industry: Pet care technology

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Interpersonal skills.
Positivity.
Technical product knowledge.
Ability to thrive in a fast-paced environment.
Autonomous troubleshooting capabilities.
Demonstrated initiative.
High multitasking ability.

Responsibilities:

Respond to product inquiries through Freshdesk tickets, live chat, and phone calls.
Address approximately 50 inbound inquiries daily.
Investigate and solve technical issues.
Provide answers to product how-to questions.
Support customers in the United States.

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