Customer Success Onboarding Advisor

View full description

Requirements:

• A minimum of 2 years of experience in customer service/contact center in an outbound environment.
• Knowledge of English language (nice to have).
• Proficiency in Windows, iOS, Android, ChromeOS, web browsers, and MS Office/GSuite.
• Ability to communicate effectively with customers.
• Goal-oriented mindset.
• Knowledge of and ability to apply communication and persuasion techniques.
• Strong writing skills and a good command of the Polish language.
• Quick learning ability and stress resilience.
• Problem-solving and analytical skills.
• Quick adaptation to new situations.
• Ability to work well in a team and willingness to collaborate.

Responsibilities:

• Making phone calls to salons that have purchased a Booksy for Business subscription to schedule their onboarding into the system.
• Conducting remote onboarding sessions for salons into the features of Booksy for Business and monitoring their progress.
• Activating salons to ensure their Booksy profiles attract customers to book as many online appointments as possible.
• Providing salons with information about how Booksy for Business and Booksy for Customers work and their functionalities.
• Providing salons with information regarding subscriptions, invoices, and payments.
• Proposing solutions tailored to the needs of salons within the capabilities offered by Booksy.