Front Office Manager / Office Administrator - USA REMOTE

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Requirements:

• High school diploma or equivalent; degree in hospitality management or related field preferred.
• Minimum of 3 years of experience in front office management or hospitality administration.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Proficient in hotel management software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks effectively in a fast-paced environment.

Responsibilities:

• Manage and supervise front office operations including guest check-in/check-out processes.
• Oversee the booking and reservation systems, ensuring accuracy and efficiency.
• Handle guest inquiries, concerns, and complaints with professionalism and care.
• Coordinate administrative tasks, including scheduling, inventory management, and reporting.
• Support training and onboarding of front office staff.
• Implement and maintain operational policies and procedures to enhance guest satisfaction.
• Collaborate with other departments to promote synergy and improve service.