Enterprise Customer Success Specialist

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Requirements:

• At least two years of experience in account management, with a track record of driving retention and customer satisfaction.
• Proven ability to manage and own complex Enterprise-level customer accounts.
• A proactive approach to understanding customer needs and identifying opportunities for growth.
• Ability to prioritize and balance demands in a dynamic, fast-paced environment.
• Strong relationship-building skills and a customer-centric mindset.
• Proficient IT skills.
• Comfortable working in a fully remote environment.

Responsibilities:

• Deliver best-in-class customer success to support, retain, and grow key Enterprise accounts.
• Manage and own customer accounts by developing deep relationships and acting as the primary point of contact for their needs and goals.
• Optimise Net MRR Growth by identifying and executing short, medium, and long-term strategies.
• Proactively drive retention by anticipating customer needs, addressing potential concerns, and finding opportunities to deliver additional value.
• Promote a customer-first culture within the team by actively seeking and sharing insights into what drives retention and satisfaction.
• Collaborate with the Enterprise BU Lead to understand the needs of Enterprise customers and maximize opportunities to acquire, retain, and grow these relationships.
• Drive continuous improvement in customer experience and team efficiency by identifying and implementing innovative ideas and processes.
• Champion customer delight throughout the lifecycle by ensuring seamless, value-driven interactions at every stage.