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Customer Technical Support Specialist - Claris Healthcare

Posted 2024-11-21

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💎 Seniority level: Senior, 5+ years

📍 Location: Canada

💸 Salary: 65000 - 70000 CAD per year

🔍 Industry: Healthcare technology

🏢 Company: BLANKSLATE Partners

🗣️ Languages: English

⏳ Experience: 5+ years

Requirements:
  • Bachelor's degree in a relevant field or equivalent work experience.
  • 5+ years experience in a technical support or customer service role focused on healthcare technology.
  • Strong troubleshooting and problem-solving skills related to Claris Companion.
  • Excellent written and verbal communication skills.
  • Proficiency in using support ticketing systems and CRM software.
  • Ability to work independently and in a team-oriented environment.
  • Empathetic and patient attitude towards customers.
  • Familiarity with Splunk, healthcare IT security, and privacy.
  • Knowledge of Android OS, Samsung Knox, and Zendesk is a plus.
Responsibilities:
  • Provide timely and efficient technical support to Claris Healthcare customers.
  • Diagnose and troubleshoot technical issues specific to Claris Companion.
  • Develop an in-depth understanding of Claris Companion and its software tools.
  • Accurately document customer interactions in the support tracking system.
  • Assist customers in understanding and using Claris Companion features.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay updated on Claris Companion updates and industry trends.
  • Collect and report customer feedback for product improvement.
  • Ensure high customer satisfaction by meeting service level agreements.
  • Adhere to company policies and participate in quality assurance activities.
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