Bulgarian Speaking Freelance Chat Moderator - Work Remote Worldwide

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Requirements:

• Fluency in Bulgarian and proficiency in English with exceptional written communication skills.
• Experience in moderation, community management, or customer service is preferred.
• Strong understanding of digital community dynamics and user engagement strategies.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with chat moderation tools and platforms is advantageous.
• Excellent problem-solving abilities with a proactive approach.
• Demonstrate reliability, punctuality, and flexibility in work hours.

Responsibilities:

• Moderate real-time chat interactions to ensure a constructive and welcoming online community.
• Interact with users in Bulgarian, providing timely assistance and responses to questions.
• Enforce community guidelines while monitoring discussions for inappropriate behavior.
• Offer constructive feedback to improve chat procedures and enhance user engagement.
• Gather data on chat interactions, reporting trends and insights to the team.
• Work closely with the recruitment team to understand user needs and improve communication.
• Contribute to the development of engaging content to stimulate conversations among users.