Senior Operations Analyst, Payments Services

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Requirements:

• At least one year in an operational or at least two years in a customer service role.
• Proactive, resilient, and detail-oriented with a passion for process improvement.
• Organised and able to manage multiple tasks simultaneously in a collaborative environment.
• Analytical skills with knowledge of business analytical tools like Excel, SQL, and Looker.
• Ability to handle ambiguity and thrive in a complex technical industry.
• Strong communication skills to liaise with technical teams and business audiences.

Responsibilities:

• Updating and optimising scalable processes that are clearly defined and documented.
• Analysing operational performance and defining appropriate monitoring metrics.
• Owning and delivering projects, including cross-functional initiatives.
• Acting as a point of contact for the member support team.
• Monitoring and reporting on the performance of existing processes.
• Managing escalations related to product performance.
• Supporting Product Managers with cross-functional technical projects.