Intern - IT Support

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Requirements:

• Quick learning ability with new concepts and tools.
• Hands-on experience with Microsoft O365 Products.
• Fundamental networking knowledge.
• Basic familiarity with Windows, macOS, and Linux.
• Basic knowledge of scripting languages (e.g., Shell, Bash, Python).
• Strong verbal and written communication skills; multilingual ability is a plus.
• Attention to detail, customer service orientation, and a collaborative team approach.

Responsibilities:

• Handle end-user requests and troubleshoot hardware, software, applications, and network issues.
• Set up for new employees - imaging, setup, deployment, and follow-up.
• Maintain and update IT asset inventory.
• Research and deploy IT hardware and services.
• Manage IT tickets ensuring timely resolution.
• Document procedures and changes in the IT environment.
• Respond to internal IT support requests and assist in user training.
• Assist in system updates, patches, and software installations.
• Manage video conferencing setups and MDM tools.