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🔍 Govtech
🏢 Company: Granicus👥 251-500💰 $ Private on 2020-12-17GovTechVideo StreamingCloud ComputingEnterprise SoftwareCollaborationSoftware
- 5+ years of experience in communications, preferably in a technical support or customer support environment.
- Proven ability to translate technical concepts into clear, compelling messages for a variety of audiences.
- Experience collaborating with cross-functional teams, especially in sales enablement and marketing.
- Strong writing, editing, and storytelling skills, with an ability to engage both internal and external stakeholders.
- Experience managing communication projects from concept to execution.
- Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
- As the Communications Specialist – Technical Support, you will lead communication strategies that showcase the value and technical evolution of our support services.
- You'll collaborate closely with internal stakeholders, including Sales Enablement on RFP responses and Marketing on content related to support services and new offerings.
- Additionally, you’ll develop cohesive messaging to communicate the benefits of these services to both internal teams and external audiences.
- Develop and execute communication plans that promote the value of our Technical Support and Customer Care services.
- Ensure alignment with evolving technical advancements.
- Produce high-quality content, including newsletters, internal memos, RFP responses, external articles, and social media posts.
- Convey the value and enhancements of our support services while developing messaging that highlights innovations.
- Monitor and adjust communication strategies based on feedback and metrics.
Communication SkillsCollaboration
Posted 2024-10-09
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