Key Account Team leader (Western Europe)

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Requirements:

• 5+ years of experience in customer service and sales roles.
• Proven experience in managing people and a hands-on approach.
• Preferred experience in startup or scale-up environments.
• Background in beauty, technology, or both.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with all organizational levels.
• Fluency in English (C1+), Spanish, French; other languages are a plus.
• Global experience with international markets.
• Open-mindedness and an agile way of working.

Responsibilities:

• Develop trusted relationships with a portfolio of large and important accounts.
• Acquire a thorough understanding of key customer needs and requirements.
• Provide customized support to configure the application (onboarding).
• Be a communication link between Key Accounts and Booksy.
• Resolve issues and problems faced by customers and address complaints.
• Work closely with the Head of Sales to generate new sales.
• Collaborate with the Head of Marketing to deepen relationships with Booksy Ambassadors.
• Acquire advanced and in-depth product knowledge.
• Attend meetings with potential high value providers.
• Review, create and analyze reports to improve team performance.
• Coach, manage, and mentor the team, leading meetings and performing 1:1s.
• Participate in training sessions or recruitment processes.
• Participate in trade fairs to support clients.
• Engage in ad hoc projects with other teams or markets.