Support Engineer

Posted 2024-11-19

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💎 Seniority level: Middle, 3+ years

📍 Location: U.S., U.K., European Union

🔍 Industry: Martech

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: AWSSQLSnowflakeCommunication SkillsCollaborationLinuxCompliance

Requirements:

3+ years of experience as a Support Engineer or similar role.
Experience managing support tickets within established SLAs.
Familiarity with AWS services with some experience managing IaaS.
Experience supporting Google Business, Atlassian stack, Slack, MS Teams/O365.
Basic Linux administration skills.
Understanding of REST APIs.
Experience writing SQL queries.
Strong debugging and problem-solving skills.
Effective communication and collaboration skills.
Experience working in an agency setting with clients.
Professional level of proficiency in English (C1).

Responsibilities:

Manage support tickets and ensure resolution within established SLAs.
Ensure compliance with service-level agreements and key performance indicators.
Support Google Business, Atlassian tools, Slack, MS Teams, and other cloud-based tools.
Lead incident resolution including identifying root causes and preventive measures.
Debug and resolve system issues.
Administer AWS services and manage Infrastructure-as-a-Service (IaaS).
Perform basic Linux system administration.
Protect the integrity of company systems and company/client data.

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