IT Support Generalist (Part-time)

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Requirements:

• 1-2 years of experience in IT support or a similar role.
• Strong working knowledge of computer hardware and software, particularly in Mac environments.
• Understanding of MDM solutions.
• Experience with Google Workspace.
• Excellent troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team.
• Customer-oriented approach with a focus on providing excellent service.
• Prior experience working remotely is highly preferred.
• Prior experience working with a helpdesk/IT ticketing system is highly preferred.

Responsibilities:

• Track, document, and manage IT issues and resolutions through a ticketing system.
• Provide detailed documentation of troubleshooting steps and resolutions.
• Maintain and update technical documentation.
• Assist with IT projects and initiatives as needed.
• Troubleshoot and resolve hardware and software issues, including desktop computers, laptops, and network connectivity.
• Provide technical support primarily for Mac workstations, with some exposure to Windows and Linux systems.