Italian Speaking Customer Service one of the Big Five IT Companies Remote Greece

Posted 2024-11-19

📍 Location: Greece

🔍 Industry: IT

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Italian, English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office Suite

Requirements:

Fluency in Italian and English; proficiency in additional languages is a plus.
Experience in customer service, especially in the IT industry, is preferred.
Excellent communication and problem-solving abilities.
Technical proficiency and familiarity with IT products and services.
Proficient in CRM systems and basic computer applications.
Able to work independently and effectively manage time in a remote working environment.

Responsibilities:

Deliver exceptional customer service to Italian-speaking clients for one of the leading IT companies.
Assist with inquiries, technical support requests, and troubleshooting issues related to IT products and services.
Document customer interactions in the CRM system to maintain accurate records and ensure effective follow-up.
Collaborate with technical teams and conduct timely resolutions of client issues.
Stay informed about the latest IT trends and product updates to provide knowledgeable assistance.
Build strong relationships with clients, promoting loyalty and ongoing satisfaction.

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