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Italian Speaking Search Engine Customer Consultant - Remote in Greece

Posted 2024-11-19

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📍 Location: Greece

🔍 Industry: Digital services

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Italian, English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Proficiency in Italian and English; additional language skills are an asset.
  • Experience in customer service or a similar client-facing role, ideally within digital services.
  • Excellent communication and interpersonal skills.
  • Ability to effectively prioritize and manage multiple customer inquiries.
  • Familiarity with CRM tools and strong computer literacy.
  • A genuine interest in search engine technology and online marketing practices.
Responsibilities:
  • Assist Italian-speaking customers through phone, email, and chat regarding their search engine questions and issues.
  • Manage customer account inquiries, troubleshoot problems, and offer optimization strategies.
  • Ensure all customer interactions and resolutions are accurately documented in our CRM system.
  • Work collaboratively with technical teams to address more complex customer challenges.
  • Stay informed about search engine updates and features to provide timely and relevant assistance.
  • Enhance customer satisfaction by delivering effective solutions and fostering positive relationships.
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