Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Italian Speaking Customer Support for the Banking Industry - Remote in Greece

Posted 2024-11-19

View full description

📍 Location: Greece

🔍 Industry: Banking

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Italian, English

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Fluency in Italian and English; proficiency in additional languages is an advantage.
  • Experience in customer support, particularly within the banking or financial sector.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Familiarity with CRM systems and basic office software.
  • Ability to work independently and manage multiple customer inquiries effectively in a remote setting.
Responsibilities:
  • Provide exceptional customer support to Italian-speaking clients via phone, email, and chat regarding various banking services.
  • Assist customers with inquiries related to account management, transactions, and banking products.
  • Troubleshoot and resolve customer complaints efficiently to ensure a positive experience.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with internal teams to ensure effective service delivery and problem resolution.
  • Stay informed about banking products, services, and regulations to provide accurate information to customers.
Apply

Related Jobs

Apply
🔥 Italian Speaking Customer Support for the Banking Industry - Remote in Greece
Posted 2024-11-07

📍 Athens, Attica, Greece; Chania, Crete, Greece; Ioannina, Epirus, Greece; Crete, Greece; Thessaloniki, Central Macedonia, Greece

🔍 Banking

🏢 Company: The House Of Mercier

  • Fluency in Italian and English, both written and spoken.
  • Previous experience in customer support, especially within the banking or financial services sector, is preferred.
  • Excellent communication skills with a strong focus on delivering exceptional customer service.
  • Ability to troubleshoot customer inquiries and provide effective resolutions.
  • Familiarity with banking products, services, and regulations is a plus.
  • Self-motivated with the ability to work independently in a remote environment.
  • A collaborative team player committed to enhancing customer satisfaction within the banking context.

  • Assist customers in Italian via multiple channels (phone, email, chat) regarding banking inquiries.
  • Guide users through account management and transaction processes, resolving any issues they face.
  • Handle customer complaints and feedback professionally, ensuring prompt resolutions and maintaining satisfaction.
  • Document customer interactions accurately and maintain comprehensive records of inquiries and resolutions.
  • Collaborate with internal teams to escalate complex issues for effective solutions.
  • Stay informed on the latest banking products, services, and regulations to provide knowledgeable assistance.
  • Contribute to initiatives to enhance overall customer experience and foster loyalty.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07
Apply